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SHIPMENT

SHIPMENT AND DELIVERIES

Orders are processed from Monday to Friday, excluding holidays, within 24 hours of order confirmation.

Average delivery time: 7 working days. Deliveries are made during office hours from Monday to Friday, excluding holidays.

Orders may have delays in shipping and delivery due to national, city and summer holidays: January 1st, January 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, from 5th to 26th August, November 1st, November 24th, December 8th, December 25th, December 26th, December 31st.

Shipping costs may vary from country to country. Orders are processed automatically and we are unable to change the shipping and delivery times.

We export within Italy and to all countries that are part of the European Single Market (EEC), with the exception of Malta. All other world countries are excluded.

 

MONITORING

After you have placed your order, you will receive an email confirmation with the details of your purchases.

In order to check the shipping status, log in to your account and check the order shipping status.

For more information see terms and conditions of sale.

 

ORDERS SHIPPING

You can register the address of your home, office or of another person as your shipping address.

If the courier can not meet anyone upon arrival at the specified address, he/she will leave a notice.

The number of attempts may vary depending on the country of shipment.

Once the order has been entered, the shipping address cannot be changed.

For more information see terms and conditions of sale.

 

RETURNS

RIGHT OF WITHDRAWAL

The purchased product can be returned to Midland within 14 days after the delivery date.

For more information see terms and conditions of sale.

 

REFUNDS

In order to obtain access to refunds, the following conditions must be met:

-) the products must not have been used, washed or damaged;

-) the products must be returned within their original packaging;

-) returned products must be shipped within fourteen (14) days after the date you received the products.

 

For more information see terms and conditions of sale.

NOTES

The refund will be automatically deposited in the account originally used to make the purchase. It may take 5-10 business days for the refund to be visible on your statement, depending on the time frame of the issuer of your credit card.

 

I RECEIVED A DEFECTIVE PRODUCT, WHAT CAN I DO?

We are very sorry if you received a defective product and we want to help you to solve the problem as quickly as possible.

Contact the support as soon as you discover the defect and provide us with as many details as possible (the order number, the name and code of the product, what the defect is, etc.).

The Customer Service staff will find a solution and will respond to your request as soon as possible.

  

WHAT PAYMENT METHODS CAN I USE WITH MIDLAND EUROPE?

At the moment we do not accept cash on delivery (COD) payments or bank transfers, but all rechargeable Visa, Visa Electron, American Express or MasterCard credit/debit cards are accepted.

 

HOW DO I PLACE AN ORDER WITH MIDLAND EUROPE?


Follow these steps to make your purchase:

  • After you decide what to buy, click on "Add to Basket".

 

  • A pop-up window will appear, decide whether to continue shopping or proceed to the check-out page.

 

  • As soon as you select and add all the items you want to purchase to the cart, click on "Basket" at the top right.

 

  • To complete your order, click on "Proceed to Checkout" to access to the checkout page. At this point, log in to your account or create a new one (if you are a new customer).

 

  • On the confirmation page you will find the order summary with the list of items you selected. If you change your mind, you can change the quantities and click on "Update Basket". If there is something you would like to add, you can still do so, by simply clicking on "Continue Shopping".

 

  • If you keep scrolling, you will see the "Shipping Address" section. If you have multiple registered addresses, select the address you would prefer to use for your order.

Proceed to checkout and choose the payment method you prefer, either PayPal or Credit Card.